Before you let any movers in your door for a walk-through and estimate, it’s important to ask all the right questions. This will save you time as well as the movers’ time, as there’s no reason to take the relationship any further if you don’t like the answers to their questions. Here are some questions to ask to ensure you hire a dependable moving company.
- What is your USDOT Registration Number?
All moving companies should be able to provide you with their registration number with the Federal Motor Carrier Safety Administration (FMCSA). You can check on the USDOT number here.
- What are your rates? Do you give free estimates?
When you inquire about rates, you will usually be quoted a rate per pound as well as a distance rate. You should not be given a quote on cubic feet. If so, don’t hire them. If you’re moving a long distance, the quote should be based on weight. If you’re not going very far, you should be quoted a per-hour rate. Ask for an estimate in writing that includes all charges and line items, including fuel, tolls, labor, etc. Don’t accept an estimate over the phone. For it to be accurate, it should be done in-person.
- Do you hire subcontractors?
Many large movers subcontract out their services to a smaller company. This isn’t necessarily a bad thing; however, you don’t really know who will be showing up to your home the day of the move. Don’t be afraid to ask for the subcontractor’s name so you can check out their reputation, licensing and driving record. If the mover refuses to give this information, move on.
- Are there any additional fees?
Before signing anything, make sure all fees are included in your final estimate. Be aware that many companies charge extra for large, cumbersome or awkward items, such as old hot tubs, huge sectionals, pool tables and the like. Other things that can add to the price is if your new destination is a townhouse, for example, with no elevator access and a couple of flights of stairs. If you’re moving to a high-rise, research any possible obstructions such as load restrictions on elevators, as movers may charge extra for these so-called flight charges.
You may also see fuel or transportation surcharges on your bill, or storage-in-transit fees if you have to store your items instead of moving right into your new digs.
- Can I purchase insurance?
Some movers include a minimal amount of insurance in their fees, while others will give you the option of adding on the level of insurance you want at an additional cost. Standard insurance is 60 cents per pound, which may not be nearly enough to replace your valuable items if they get damaged. You can purchase more insurance, but first look into your homeowners insurance policy to see what coverage you already have.
- Can you provide me with referrals and recommendations?
Reputable movers will be happy to provide you with a list of referrals from past clients, or direct you to testimonials on their website. Take everything with a grain of salt and don’t put your whole trust into reviews you see online. It’s best to find your own friends and family who have used that particular mover in the past and can provide an honest review.
If you’re in the research phase of your move, please call The Moving Guys today for a free quote. Call us or get a free quote at info@movingguysnj.com.
